February 2017

No incidents reported for this month.

January 2017

Webhooks Delayed
The processes have caught up and the updates are complete. The webhooks and caching features are now fully operational.
Jan 26, 10:45-15:12 CST

December 2016

Lite Unresponsive
We have fixed the issue on Lite and the API is now back to normal. We apologize for any inconvenience!
Dec 8, 17:07-17:21 CST

November 2016

2.0 Syncs Outage
The syncs are fully operational again. We are now processing the sync queue.
Nov 18, 11:20-11:49 CST
Connectivity issues with developer console
The connectivity issues with our developer console have been resolved.
Nov 2, 15:34-16:10 CST

October 2016

API Slowness and Partial Outage
The slowness issue has been resolved and the APIs are now operating at full capacity..
Oct 17, 09:49-11:46 CST
Lite and 2.0 Timeouts
We have identified the cause of the issue and the APIs should be responding normally now.
Oct 7, 13:08-14:09 CST
APIs not responding to requests
The issue affecting the APIs has been resolved.
Oct 6, 23:33 - Oct 7, 00:25 CST
Lite and 2.0 Inaccessible
Both APIs are now back up and operational.
Oct 6, 14:20-15:02 CST
Lite and 2.0 Down
The Lite API is now back up and all systems are operational.
Oct 5, 16:18-16:43 CST

September 2016

Connectivity issues
The issue has been resolved and the API should be back to fully operational.
Sep 30, 14:41-15:02 CST
Lite Webhooks Delayed
The Lite Webhooks queue for new messages has cleared and the alerts are being processed quickly.
Sep 20, 11:00 - Sep 22, 16:09 CST
Slowness on Lite and 2.0
Lite webhook performance is now fully operational.
Sep 15, 08:48 - Sep 16, 11:39 CST
API Slowness and Delays
The Lite webhooks queue has cleared out and all systems are operating at full capacity.
Sep 13, 13:10-17:18 CST
Delayed Webhooks
The issues causing delayed webhooks and some API latency have been resolved. All features and API components are operating normally.
Sep 6, 13:37 - Sep 8, 15:12 CST

August 2016

Slowness on Lite and 2.0
We have resolved the issue causing the reduce performance. The 2.0 syncs are a little backed up but the system is working through the queue. Syncs should be back to standard performance soon.
Aug 26, 11:34-13:01 CST
Degraded syncs in 2.0
2.0 Sync time is back to normal
Aug 24, 17:17 - Aug 25, 01:42 CST
API Slowness
The Lite API is back up, fully functional, and the WebHooks queue is quickly processing delayed alerts.
Aug 24, 14:49-15:52 CST
Degraded performance
The Lite WebHooks queue has been cleared and the API is operating at peak performance.
Aug 19, 10:40-15:00 CST
Degraded Performance on Lite
We have resolved the issue on Lite and performance is back to 100%.
Aug 17, 12:17-12:22 CST
Intermittent Connectivity Issues
We identified the cause of the slow connectivity and made updates to resolve the issue.
Aug 1, 10:33-10:50 CST

July 2016

Issue syncing Yahoo accounts on 2.0
The Yahoo syncs are fixed and the sync queue is functioning normally.
Jul 29, 11:28-17:49 CST
Lite API Down
Lite is back up and operational. The WebHooks queue is delayed but quickly being reduced.
Jul 11, 16:34-19:24 CST
Lite WebHooks Queue
The Lite WebHooks queue has been fully processed and performance is back to 100%.
Jul 8, 13:30-18:32 CST
Lite WebHooks Delayed
The Lite WebHooks queue has been completely processed. Notifications are now being sent without delay.
Jul 1, 14:48-22:50 CST

June 2016

Lite WebHooks Delayed
The Lite WebHooks queue has been cleared and the alerts are operating at full capacity again. Thanks!
Jun 30, 10:40-15:14 CST
Lite WebHooks Delayed
The queue for Lite WebHooks has cleared up and delays have been resolved.
Jun 21, 10:16 - Jun 22, 06:57 CST

May 2016

Issue with Lite and 2.0 APIs
We have resolved the issue and both APIs are fully operational again.
May 24, 15:59-16:04 CST
Lite WebHooks Delayed
The delay for Lite WebHooks has been eliminated and they are now fully operational.
May 24, 09:54-10:12 CST
2.0 Outage
We've identified the issue and 2.0 is now operational
May 23, 07:22-07:24 CST
Lite Partial Outage
The webhooks queue is back to zero and performance is back to 100%.
May 13, 10:28-13:07 CST
Developer Console Down
This incident has been resolved.
May 11, 08:48-10:26 CST

April 2016

Lite and 2.0 Outage
Both APIs are now back up at full capacity. We apologize for the disturbance. The issue was a result of a transitory AWS outage which prevented access to our APIs.
Apr 21, 16:13-16:28 CST
Initial sync
Functionality to properly add new users was broken between 6:30 PM and midnight EST. The initial sync is now back up and fully operational. If you received a 500 error when adding a new user during 6:30 PM and midnight EST, please resend the call to add and sync the account.
Apr 20, 23:21 CST
Degraded 2.0 Sync and Webhook Performance
The issue has been resolved and syncs are now fully operational.
Apr 20, 17:34-20:49 CST
Issue with WebHooks and Syncs
We identified a bug in a logging update which took webhooks and syncs offline between 13:50 and 14:15 CST. The issue has been resolved and we are back to normal operations.
Apr 5, 14:13-14:18 CST

March 2016

No incidents reported for this month.

February 2016

Lite API Issue
We confirmed the issue has been fixed and the API is fully operational again.
Feb 2, 11:21-12:35 CST

January 2016

Issue with 2.0 Identified
The issue has been resolved. Please contact support@context.io if you have any problems accessing the API. Thanks!
Jan 22, 13:03-13:22 CST
2.0 Outage on January 9, 2016
The 2.0 API experienced an outage on Saturday, January 9th. WebHooks were working but some calls were affected. The API is back up and fully functional. We will provide further details as soon as we complete our full analysis.
Jan 10, 10:53 CST

December 2015

Lite API Down
The Lite API is back up and fully operational.
Dec 15, 10:31-10:50 CST
2.0 Connectivity Impaired
The issue has been resolved and all 2.0 connections should be back to normal.
Dec 7, 10:21-11:05 CST

November 2015

Slow Syncs on 2.0
The performance of our 2.0 syncs have returned to normal.
Nov 30, 15:47-16:04 CST

October 2015

Intermittent timeouts
The issue has been resolved.
Oct 21, 15:36-17:07 CST
Issues on Lite
This incident has been resolved.
Oct 20, 09:33-11:52 CST

September 2015

API Unreachable
The API has been fully restored. We apologize for the disruption in services.
Sep 26, 14:14-15:31 CST
2.0 Syncs
The caching layer has been restored and users can now access historical header data.
Sep 18, 09:16 - Sep 22, 20:55 CST
Issue with 2.0 Syncs
2.0 Syncs are now functioning properly.
Sep 1, 18:17-18:44 CST

August 2015

No incidents reported for this month.

July 2015

System Outage
We have resolved the issue and the API is fully operational.
Jul 23, 13:56-14:11 CST
WebHooks impaired from June 28 through June 30
We experienced degraded WebHook performance between June 28 and June 30 but have resolved the issue.
Jul 1, 13:45 CST

June 2015

API Outage
The issue has been resolved and our services are fully operational. We apologize for any inconvenience this may have caused.
Jun 17, 15:04-15:55 CST
Brief Outage
An issue with the load balancer caused a brief outage.
Jun 4, 15:02 CST

May 2015

API Down
All API services have been restored.
May 14, 13:38-14:50 CST
New User Creation Failure
This incident has been resolved.
May 13, 17:54-18:40 CST
Degraded API results
We've resolved the latency issue affecting the API.
May 7, 06:09-06:48 CST

April 2015

Partial API Outage
The API functionality is now back to normal.
Apr 27, 17:40-18:35 CST
Lite API Down
The issue has been fixed and Lite is operating normally again.
Apr 2, 08:34-08:58 CST

March 2015

Investigating issues with Lite API
This incident has been resolved.
Mar 30, 08:55-09:53 CST
Lite is down
This incident has been resolved.
Mar 24, 09:08-10:01 CST

February 2015

Sign-up process for users
The issue rendering some users unable to complete the sign-in process has been resolved.
Feb 6, 11:49-12:16 CST

January 2015

No incidents reported for this month.

December 2014

Message Bodies on 2.0
We monitored the system and confirmed all message fetching issues were resolved when we deployed the fix this morning.
Dec 30, 11:29-14:44 CST
Lite API Issue
We've resolved the issue around our Lite API.
Dec 17, 11:36-11:38 CST
API down
The service issue has been resolved. The API is functioning normally again.
Dec 7, 20:38-21:03 CST

November 2014

API down
The service issue has been resolved. The API is functioning normally again.
Nov 17, 17:22-17:28 CST
Very Slow Developer Console
The degraded performance around the developer console should be resolved now.
Nov 7, 11:36-12:31 CST

October 2014

Connect Tokens
We found and corrected the bug which was causing the connect tokens issue.
Oct 1, 15:14-15:36 CST

September 2014

No incidents reported for this month.

August 2014

Lite API Slowness
We've determined that the slow responses were not wide-spread and so will work with the individual developers involved to find the root cause.
Aug 28, 10:55-11:13 CST
Lite API Issues
New instances have been provisioned. Lite should be back to normal.
Aug 8, 14:28-15:17 CST

July 2014

Brief Downtime
DNS has been updated. Thanks for your patience.
Jul 21, 15:59-16:09 CST
Lite API Endpoints Down
The Lite API has been returned to normal.
Jul 14, 13:02-13:10 CST

June 2014

No incidents reported for this month.

May 2014

Lite folders and message requests are failing.
Some of our backend machines became semi-unresponsive. They should be back to normal now and Lite requests should all be working. We'll investigate the root cause and work to eliminate it.
May 30, 16:19-19:29 CST
High Error Rates
Around 5:52 MDT we began noticing a large number of 500 errors from our system. The problem was identified to a faulty service on one of our servers which was remedied. We are continuing to monitor the service and make changes as necessary.
May 8, 07:50 CST

April 2014

Syncs are behind
Sync times and webhook response times have returned to normal. We're now investigating the root cause in order to take preventative steps.
Apr 24, 08:28-12:48 CST
Sync and API Response Times
The degraded performance was due to a database issue. The database has been righted and we're looking into what we'll need to do to prevent similar issues in the future.
Apr 3, 08:06-11:20 CST
Slow Syncs
Sync times and Webhook notification times have returned to normal.
Apr 1, 15:09-15:35 CST

March 2014

Slow Response Times
It has been identified that one of our databases went offline. We have fixed the issues and all response times are back to normal.
Mar 27, 16:10-17:29 CST

February 2014

Traffic Spike
The wait time for syncs should now be back to normal. Webhooks are no longer experiencing delays. All clear.
Feb 21, 11:14-17:24 CST
Slow responses for a subset of users
This incident has been resolved.
Feb 17, 11:37-12:09 CST
Slow responses for a subset of users
This incident has been resolved.
Feb 16, 11:31-20:36 CST
General Slowness
This incident has been resolved.
Feb 13, 15:45-21:11 CST
High Error Rate
Some inconsistency in the way we measure error responses caused us to conflate error responses with rate-limit responses. The spike was actually in developers hitting their rate limits, which is to be expected when traffic spikes. We will discuss changes to how we monitor and measure these two things to get a clearer picture faster in the future.
Feb 5, 10:54-11:58 CST

January 2014

No incidents reported for this month.

December 2013

Reduced Performance
As of 10:29AM Central, performance is back to normal.
Dec 18, 10:45-10:51 CST
Elevated Response Times
Snapshots are now succeeding, but we'll continue to investigate why the initial backup failed. Service should be normal now.
Dec 13, 07:28-10:28 CST
Database Maintenance Failure
We restored from a recent database snapshot. All services should be back to normal. We're watching metrics carefully to ensure stability.
Dec 12, 11:42-12:15 CST
Major Database Outage
We restored from a recent database snapshot. All services should be back to normal. We're watching metrics carefully to ensure stability. API: Response times are back within acceptable ranges. Syncs: Sync times should be back to normal. Webhooks: Restored
Dec 6, 14:30-20:30 CST